Terms of Service

In short: these are the terms on which we sell to you. They are written to be read. Nothing in them takes away a right the law gives you.

Last updated: 18 September 2026

1. Who we are

Aureliseé is a sole proprietorship (eenmanszaak) registered in the Netherlands: Amstelveenseweg 286 HS, 1075 XW Amsterdam, Chamber of Commerce (KvK) 89756762, VAT NL004755732B26. Email support@aurelisee.com. All our details, including a telephone number, are in the Legal Notice.

2. Ordering

You must be 18 or older to order. Your order is an offer to buy. The contract is made when we send you the order confirmation by email. That email contains your order and links to these terms.

We may decline or cancel an order before it is sent, for a reason we tell you: a product that turns out to be out of stock, an obvious mistake in a price, or a well-founded suspicion of fraud. You then get back everything you paid.

3. Prices and payment

Our prices include VAT. Shipping costs are shown in your basket before you pay. You pay with one of the methods offered at checkout.

Complete your ritual, with one product from each step in one order, and 15% comes off at checkout automatically.

4. Delivery

Where we deliver, what it costs and how long it takes is in the Shipping Policy. We deliver within 30 days at the latest. Your order is our risk until it has been delivered to you, or to someone you named.

5. Changing your mind

You can withdraw from your purchase within 14 days of receiving it. How that works, including opened products, is in the Return & Refund Policy. You can withdraw with the form on the page Withdraw from contract, which is linked on every page of this site.

6. If something is wrong with a product

A product has to match what we said about it. If it does not, you have the legal guarantee: at least two years from delivery in the European Union. Email support@aurelisee.com and we replace the product or refund you, at no cost to you.

7. Using the products

Our products are cosmetics, for use on the skin only. They are not medicines, and nothing on this site is medical advice. Read the label and the ingredient list on the product page before you use a product, especially if you know you react to certain ingredients.

We recommend a patch test before you use a product for the first time: a little on the inside of your forearm, for 24 hours. Stop using a product if your skin reacts, and ask a doctor when in doubt, or when you are pregnant or breastfeeding. Keep products away from your eyes unless they are made for the eye area, out of reach of children, and store them cool, dry and out of direct sunlight.

8. Our liability

We are liable to you as the law provides. We do not limit or exclude liability for death or personal injury, for intent or gross negligence, for a defective product, or for anything else the law does not allow us to limit. Beyond that, we are not liable for damage that comes from using a product in a way the label or this site advises against.

9. Product information and images

We describe and photograph our products as carefully as we can. Colours and textures can look slightly different on a screen than in your hand. Obvious mistakes, in a price or a text, do not bind us; see section 2.

10. Reviews

Reviews on this site are collected through Judge.me. After an order we email you an invitation to review what you bought. A review marked as verified comes from someone Judge.me has matched to an order in our shop. We also ask creators and partners who received a product from us for free to review it, and those reviews say so. We do not pay for reviews. We publish positive and negative reviews alike, and only remove a review that is unlawful, offensive or not about the product.

11. Your photos and posts

When you tag us or send us a photo or a text, we may share it on our own channels with your name or handle. We ask you first before we use it in an advertisement. You can ask us to take it down at any time.

12. Our content

The texts, images, logos and designs on this site are ours or used with permission. You may not copy or reuse them without our written consent. Products are sold for personal use. Reselling them requires our written permission.

13. Using this site

Use the site as intended: do not misuse it, try to break it, or harass our staff or other customers. We may close an account that does. If something on the site does not work for you, for instance with a screen reader, email support@aurelisee.com and we help you order another way.

14. Your data

How we handle your personal data is in the Privacy & Cookie Policy.

15. Complaints

Not happy? Email support@aurelisee.com. We normally reply within two days and aim to solve it within 14 days. We are not a member of a disputes committee. If we cannot work it out together, consumers in the European Union can get free help from the European Consumer Centre in their own country, eccnet.eu, and you can always go to court.

16. Law and courts

Dutch law applies to these terms. If you are a consumer, you keep the protection of the mandatory laws of the country where you live, and you can bring a case before the courts of that country. We do not use arbitration clauses, and we do not ask you to give up the right to take part in a collective action.

17. Changes

We may change these terms. The version that applied when you ordered applies to that order. If a part of these terms turns out not to be valid, the rest stays in force.