Return & Refund Policy

In short: you have 14 days to change your mind. Unopened products can always come back. Tell us first, send the product back, and you get your money back within 14 days.

Last updated: 18 September 2026

Your right to withdraw

If you live in the European Union, you can withdraw from your purchase within 14 days without giving a reason. The 14 days start on the day after you, or someone you named, received the order. If your order arrived in more than one parcel, they start on the day after the last parcel arrived.

You can tell us in any of these ways:

with the form on the page Withdraw from contract, which is on every page of this site;
by email to return@aurelisee.com;
with the model withdrawal form at the bottom of this page. You do not have to use it.

It is enough to send your message before the 14 days are over. We confirm by email that we received it.

Opened products

An unopened product can always be returned.

Skincare that has been opened or used cannot be sold again, for hygiene reasons. If a product carries a hygiene seal and you break it, it can no longer be returned, unless it is faulty. If a product has no seal, you may look at it the way you would in a shop. Has it been opened or used beyond that? Then we may reduce your refund by the loss in value, and for skincare that can be the full price.

How to return

Tell us you are withdrawing, in one of the ways above.
Send the product to: Aureliseé, Amstelveenseweg 286 HS, 1075 XW Amsterdam, the Netherlands. Put a note with your name and order number in the parcel.
Send the product back within 14 days of the day you told us. Pack it well, use a tracked service and keep the proof of posting.

The cost of sending a product back is yours, unless the product was faulty, damaged or not what you ordered.

Your refund

We refund you within 14 days of the day you told us you are withdrawing. We may wait until the product is back with us, or until you have shown us proof of posting, whichever comes first. You get your money back on the payment method you used, at no cost.

If you return your whole order, we also refund the standard shipping cost you paid. If you return part of an order, we refund what you paid for those products.

Faulty, damaged or wrong product

Every product has to be what we said it is, and has to do what you may expect of it. If it is not, email support@aurelisee.com with your order number and a photo. We replace the product or refund you, and we pay for sending it back. This is separate from the 14 days above.

In the European Union you have a legal guarantee of at least two years from delivery; in some countries, such as the Netherlands, your rights can last longer. Nothing in our policies limits these rights.

Your legal guarantee

Below is the European Union's official notice on the legal guarantee of conformity. It applies to everything you buy from us in the EU. More information: europa.eu/youreurope/guarantees.