Shipping Policy

In short: we deliver in the Netherlands and Belgium. Shipping is €6.99 and free from €70, and your order usually arrives within two to five working days.

Last updated: 18 September 2026

Where we deliver

The Netherlands and Belgium.

We do not deliver to other countries yet. Do you live somewhere else in the EU? You are welcome to order, as long as the delivery address is in the Netherlands or Belgium.

What shipping costs

Delivery to	Shipping	Free from
The Netherlands and Belgium	€6.99	€70

You see the shipping cost in your basket and at checkout before you pay. There are no other charges from us.

How long it takes

We hand your order to the courier within one to two working days. After that, count on two to five working days. These are estimates, not promises: a busy period can slow things down.

If we expect a delay, we email you, and you can then cancel for a full refund. By law your order is delivered within 30 days at the latest. If it is not, you can cancel and we refund everything you paid.

Tracking

As soon as your parcel is on its way, you get an email with a track and trace link. With an account you also find it under your orders.

Taxes

Our prices include VAT. Nothing is added on delivery.

Your parcel is our responsibility until you have it

Your order is our risk until it is delivered to you, or to someone you named. Does tracking say delivered while you have nothing, or has the parcel gone missing? Email support@aurelisee.com with your order number and we sort it out with the courier. You get your products or your money back.

Damaged on arrival

Email support@aurelisee.com with your order number and a photo, preferably within 48 hours, so we can take it up with the courier. We send a replacement or refund you. Reporting later does not affect your legal rights.

Wrong or incomplete address

Please check your address before you pay. If a parcel comes back to us because the address was wrong or nobody collected it, we contact you. We then send it again once the new shipping cost is paid, or refund the products.