fast faq
How long will it take to receive my order?
Standard delivery typically takes 3 to 5 business days. During peak periods, please allow up to 8 business days for your package to arrive. If your order hasn't reached you after 8 business days, please contact our support team.
How can I track my package?
Once your order has been processed and transferred to our carrier, you will receive a confirmation email with a Track & Trace code. This allows you to follow your Aureliseé products every step of the way.
Will I have to pay customs duties or taxes?
For orders within the European Union, all taxes are included. For international orders (including the US and UK), customers are responsible for any local customs duties or import taxes applied by their country's authorities.
At Aureliseé, we aim for a smooth and efficient delivery of our personal care products to our customers worldwide.
1. Order Processing
Every order is handled with care to ensure your products arrive in perfect condition.
Processing Time: Please allow 1–2 days for our team to process your order and prepare your items for shipment.
Tracking: You will receive a confirmation email with a tracking number as soon as your order is ready for transport.
2. Delivery Estimates
Estimated delivery times apply after your order has been processed:
Netherlands, Belgium & Germany: 3–5 business days.
European Union: 3–5 business days.
United Kingdom & USA: 5–8 business days.
International: 7–21 business days.
Note: Please allow for a window of up to 8 business days for our core European markets. If your order has not arrived by then, please reach out to support@aurelisee.com so we can assist you.
3. Shipping Costs & Free Shipping Thresholds
We provide the following rates based on your location and order value:
Netherlands, Belgium & Germany: Free shipping on orders over €60.00. (Standard: €6.95)
European Union: Free shipping on orders over €60.00. (Standard: €8.99)
United Kingdom & USA: Free shipping on orders over €100.00. (Standard: €11.99)
International: Standard flat rate of €24.99.
4. Customs, Duties & Taxes
For orders shipped outside the European Union:
Responsibility: All import duties, taxes, and customs fees are the sole responsibility of the customer and are not included in our prices or shipping fees.
Delays: Aureliseé is not liable for delays caused by local customs inspections.
5. Shipping Address & Responsibility
The customer is responsible for providing accurate and complete address details. Aureliseé is not liable for delays or lost packages due to:
Incorrect or incomplete address details.
Failed delivery attempts or unclaimed packages.
If a package is returned to us due to address errors, additional shipping fees will apply for reshipment.
6. Damaged or Lost Packages
Damage: Please inspect your package upon receipt. If damaged, contact support@aurelisee.com within 48 hours with photos of the packaging and product.
Loss: Aureliseé is not responsible for packages reported as lost or stolen after a carrier has confirmed delivery to the provided address.
Processing: Please note it may take additional time for your bank or credit card company to post the refund.
7. Contact Information
For any questions regarding your shipment, please reach out to our support team:
Aureliseé Support
Email: support@aurelisee.com